Ocado Price Promise

St Luke's launches campaign for Ocado's Price Promise

The nationwide ad campaign promotes the Ocado Price Promise value proposition

By creative salon

Created by independent creative agency St Luke’s, the multi-media campaign leads with a TV spot in which, to illustrate just how extensive this is, St Luke’s subverts the superimposed “value” icons that typically ping onto screens out of nowhere in supermarket TV ads, by turning them into physical roundels.

All the Ocado Price Promise assets used in the advert including the design of the roundel, and website, were designed by Ocado’s creative team.

The campaign breaks on 22 May and runs on TV, video-on-demand services, YouTube, social media and digital until July. Media planning and buying for the campaign is through Hearts & Science and Threepipe.

In the 30-second film “10,000 Price Promises”, our protagonist is first alerted to a strange presence in her kitchen when her dog looks quizzically at her bread bin. It begins moving of its own accord, eventually pinging open to reveal a value roundel bobbing away next to her crumpets and mixed seed deli rolls.

The pinging sweeps across the kitchen, with a pull-out shelf pushing itself out to show cans, jars and packages and numerous value roundels, only for the fridge and freezer to get in on the act too.

The protagonist’s attention then turns to a wall cabinet as it flings open, with thousands more value roundels toppling out and filling her kitchen – a physical representation of just how extensive the Ocado Price Promise is.

As the woman and her dog emerge from the avalanche, the voiceover reminds viewers that if their like-for-like shop on Ocado isn’t already cheaper than Tesco.com, customers are given a voucher for the difference.

Sarah Emerson, Head of Brand Advertising at Ocado, said: “At Ocado, everything we do starts with our customers, and we know how important value is to them at a time when house-hold budgets are stretched. We continue to support customers by investing in price and hope our extensive Ocado Price Promise leads the way in helping them find great value.”

Al Young, Joint Chief Creative Officer at St Luke’s, said: “The red roundel is the symbol of a keenly priced supermarket item. And just as Ocado has more choice than its competitors, its range of price-matched goods dwarfs every other supermarket. We wanted to bring that sense of deals-at-scale to life and Fatal Farm did a fine job dramatising it.”


Brand Ocado.com

Client Sarah Emerson, Head of Brand Advertising

Alex Raybould, Senior Marketing Manager

Kate Kennedy, Senior Brand Marketing Executive

Muna Ali, Marketing Graduate

Campaign Title 10,000 Price Promises

Creative Agency St Luke’s

Joint Chief Creative Officer Al Young

Creative Partner Julian Vizard

Art Director & Copywriter Jo Boyle, Hannah Talbut

Agency Producer Jenny Busby

Agency Planner Charlotte Walters

Business Director Anastasia Terzeon

Senior Account Director Claire Smith

Account Director Charlotte Crawley

Director Fatal Farm

Producer Harry Chambers

EP Andy Eaton

Editor Martin Fickling

Post production Agile studio

DOP Theo Garland

Production Designer Sets Appeal

1st AD James Dyer

Stylist Mekel Bailey

HMUA Sogol Razi

Sound Design Ben Leeves at Jungle

Media planning/buying Hearts & Science, Threepipe


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