Pablo relaunches Costa Coffee Club

With six million members Costa Coffee Club is one of UK's largest loyalty schemes

By creative salon

Costa Coffee has worked with Pablo London to create a new brand identity and strategic positioning for the Costa Club loyalty scheme to help propel it into its next chapter.

The new positioning celebrates the feeling you get when you get something for free. To bring this to life, Pablo worked with Barcelona-based design studio Cabeza Patata to create a quirky range of characters to capture the spirit of the new positioning and communicate the feeling of ‘freeness’.

This campaign marks another successful advertising launch for Pablo and Costa's UK&I team as it continues with its working relationship beyond the original partnership of the Costa Coffee global account.

Pablo was appointed in 2019, after a pitch to work on the brand’s global account. Since then, the agency has gone on to create the UK 2020 Christmas campaign as well as several seasonal campaigns, including the celebratory 50th Birthday campaign for both global and UK markets, as well the current bold UK Summer campaign.

Tim Snape, executive creative director at Pablo, said: “I’m really proud that we’ve built such a strong family together and am pleased and excited that we’re extending the relationship. There’s so much innovation and product development going on it’s like being in a coffee flavoured Willy Wonka factory every day. Our new work for the Costa Club reflects the fun side of Costa Coffee we’re exploring more and more, giving anyone, anywhere a taste of the unmistakable feeling of freeness.”

Jon Fisher, head of digital UK, at Costa Coffee, added: “M&C Saatchi and Pablo have been amazing partners in creating and reimagining what loyalty means for Costa Coffee. They’ve helped us to deliver a simple and more generous proposition, which will continue to build on the love that our customers have for the Costa Coffee brand. We are excited for the evolution of the programme as we continue to listen and learn more from our customers.”


Client: Costa Coffee

UK & I Marketing Director: Kirstey Elston

UK Senior Marketing Manager: Matt Flint

UK Brand and Strategy Marketing Manager: Emma Bache

Head of Digital UK: Jon Fisher

Senior Global Loyalty & Consumer Engagement Manager: Patrick Steele

Loyalty Manager: Alice Davis

Global Senior CRM and Loyalty Manager: Tara Manning

M&C Saatchi

Managing Partner: Annabel Mackie

Business Director: Flic Theobald

Account Director: Richard Vaughn

Chief Data Strategy Officer: James Calvert

Strategist: Jacob Colman

Data Strategist: Jules Peysson

Pablo & Production Company

Executive Creative Director: Tim Snape

Creative Director: Ronaldo Tavares, Tom Woodington, Robin Temple

Joint Managing Director: Harriet Knight

Business Director: Rachel Clapp

Senior Account Manager: Lindsey Cockle

Project Manager: Kelly Watts

Design lead: Mark Harrison

Planning Partner: Mark Sng

Planning Director: Joan Devereux

Production Company: Cabeza Patata


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