Nando’s launches first brand platform with campaign by NCA

"This Must Be The Place" launches with a film directed by Jonathan Entwistle and the introduction of the brand’s first sonic logo

By creative salon

Nando’s has announced the launch of This Must Be The Place, a new brand platform and national campaign that celebrates the uniqueness of the Nando’s experience.

This Must Be The Place is the embodiment of Nando’s ability to bring people together, not only over delicious flame-grilled PERi-PERi chicken, but over unique shared experiences too. This is brought to life in a new high-energy film by the Creator and Director of the cult Netflix Original Series 'The End Of The F***ing World' Jonathan Entwistle, who uses the voice of the narrator Eddie, to talk his mates through a memorable night at Nando’s.

The youthful, funny and upbeat spot plays out scenarios synonymous with the much-loved chicken chain that viewers will undoubtedly relate to.

The film sees cameos from some of Nando’s famous fans including England footballer Bukayo Saka, Instagram icon Grime Gran, TikTok chef LetsMunch and music artist Niko B who each contribute to the wit and pace of the film.

Speaking on the film, Director Jonathan Entwistle said: “Nando’s is such a unique place! As a restaurant it obviously has its own distinct personality, but as a brand it offers the opportunity to be really playful and cool. I wanted to make sure this energy ran through the film. Layering up the Nandos stories with the really distinct characters from the creative allowed me to really nail a tone that is so perfectly Nando’s.”

In line with the launch of its new brand platform and campaign, Nando’s has also unveiled its first ever sonic logo. Inspired by Nando’s Southern African heritage and its iconic ‘Afro-Luso’ music playlists in restaurants, the brand has created an infectious new sound. The sonic logo marks an exciting move for the brand as it evolves the communication of its brand heritage. The new sound will inform all brand touch points from today, including in-restaurant experience, advertising and internal communications.

This Must Be The Place will be amplified across NandosUK social channels with users able to share their favourite Nando’s stories for a chance to win an array of prizes and experiences throughout the year. The campaign will roll out in restaurants through digital takeovers, and each restaurant and employee will be invited to participate in the campaign too.

Speaking on the campaign, Nando’s Head of Brand Hannah Smith said: “We’re excited to launch This Must Be The Place - our new creative platform that will inform all brand activity moving forwards. We’re so proud to be able to offer such a unique experience as a restaurant – whether it’s trying a new spice on the PERi-ometer or telling your mates about a first date you had - everyone has a Nando’s story, and that’s what This Must Be The Place represents. It’s a message that we will be championing throughout the business, and we have a heap of activity planned throughout the year. Watch this space!”

This Must Be The Place is Nando’s first national campaign since it launched delivery in 2020, and the first campaign to come under its media agency Zenith, and creative agency New Commercial Arts. The integrated campaign will roll out across TV & BVOD, Cinema, OOH, Social and Radio from March 1st 2023.


Campaign: This Must Be The Place

Brand: Nando’s

Agency: New Commercial Arts, Zenith Media, Adelphoi Music


Chief Customer Officer: Sarah Warby

Head of Brand: Hannah Smith

Head of Brand Communications: Sophie Archer

Head of Acquisition & Trading: Lewis Kimber

Senior Campaigns Manager: Josh Smith

Culture Marketing Lead: Victoria Peacock

Brand Lead: Henry McMaster

New Commercial Arts:

Chief Creative Officer: Ian Heartfield

Artistic Director: Nici Hofer

Creatives: Alicia Job & Jess Pacey

Creative Consultant: Nabil Abdulrashid

Director of Production & Operations: Matt Craigie-Atherton

Senior Producer: Lucie Georgeson

Chief Executive Officer: James Murphy

Partner/Business Director: James Derrick

Senior Account Director: Emily Ross

Account Manager: Olivia Rose

Chief Strategy Officer: David Golding

Planning Partner: Matt Walters

Project Director: Sylvie Edwards


Production Company: Stink Films

Director: Jonathan Entwistle

Producer: Lucy Chambers

Exec Producer: Jon Chads

DoP: Justin Brown

Editing Company: Work Post

Editor: Mark Edinoff

Edit Assistant: Miles Watson

Edit Producer: Charlie Dalton

Post Production: Selected Works

Post Producer: Katie Sharpe

Audio Post Production: 750mph

Sound designer: Jake Ashwell

Sonic Logo: Adelphoi Music

Music Supervision: Adelphoi Music

Music Supervisor: Jonathan Watts

Zenith Media:

Managing Director:

Jon Stevens

Chief Strategy Office: Richard Kirk

Client Partner: Tommy Wong

Planning Director: Kat Higgins

Planning Manager: Polly Doyle

Planning Exec: Amelia Harrington

Partnerships: Jason Harris

AV: Andy Oldham

OOH: Sasha Clarke

Audio: Yaz Webb

Social: Dominique Ward


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